We strive to provide the highest quality of care and safety to all patients but if a person has any concerns about patient care and safety in the Jackson Health System that have not been addressed, they are encouraged to contact management staff. To talk about complaints, you or your family member should tell your nurse, nurse manager or person in charge of the area where you are a patient. If you feel your complaint has not been resolved, you or your family member should contact the Patient Relations Department of the hospital you are in.

Joint Commission on Accreditation of Healthcare Organization
Patients or family members can also contact the Joint Commission on Accreditation of Healthcare Organization's Office of Quality Monitoring to report any concerns at 1-800-994-6610 or e-mailing at complaint@jcaho.org.

Agency for Health Care Administration
If you have a complaint against a hospital or ambulatory surgical center, call the Consumer Assistance Unit at 1-888-419-3456 (press 1) or write to this address:

Agency for Health Care Administration
Consumer Assistance Unit
2727 Mahan Drive, Building 1
Tallahassee, FL 32308

If you have a complaint against a healthcare professional and want to receive a complaint form, call the Consumer Assistance Unit at 1-888-419-3456 (press 2) or write to this address:

Agency for Health Care Administration
Consumer Assistance Unit
PO Box 14000

Tallahassee, FL 32317-4000